Reshaping the eCommerce Scene in Serbia
Kaching brings a comprehensive solution that allows users to buy, sell, and manage products in a user-friendly and efficient manner with the help of a mobile app and an admin panel.
What is Kaching?
Kaching is an all-in-one eCommerce platform designed to bridge the gap between buyers and sellers, allowing users to shop or list their products with ease. It provides an intuitive interface that simplifies the entire buying and selling process, from browsing listings to making payments and tracking deliveries.
For sellers, Kaching provides a platform where they can manage their inventory, track orders, and engage with their customers. On the other hand, buyers get a streamlined shopping experience with personalized recommendations, easy checkout options, and transparent delivery tracking. The admin dashboard, designed for business owners and vendors, offers powerful tools for managing sales, monitoring analytics, and generating reports.
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COLOUR PALETTE
Major Features
Mobile App for Consumers & Couriers:
Kaching provides a platform where buyers can shop a wide variety of products, and sellers can manage their listings, all within a single app. Both buyers and sellers have access to a user-friendly interface that simplifies the entire shopping and selling experience.
Admin Dashboard for Sellers
The admin dashboard gives sellers full control over their operations, with tools to manage inventory, track sales, and analyze performance. Sellers can also interact with buyers directly through the platform, ensuring a smooth and transparent transaction process.
Personalized Recommendations
Kaching’s powerful search engine and recommendation system help users find products quickly, while also suggesting items based on their past behaviors and preferences.
Seamless Transactions
The app offers a secure and seamless payment experience, supporting multiple payment methods to ensure convenience for all users.
Efficient Order Tracking
Buyers can track their purchases in real time, receiving notifications as their order moves through the delivery process. Sellers are also kept in the loop with real-time updates on their sales and inventory.
Client Requirements
Admin Dashboard for Sellers
The admin dashboard required a powerful yet simple-to-use interface that would allow sellers to manage their inventory, sales, and customer interactions. The dashboard also needed to offer real-time data, analytics, and reporting capabilities.
Payment Integration
To streamline transactions, Kaching required secure payment gateway integration that supported multiple payment options, including credit/debit cards and bank transfers, ensuring ease of use for both buyers and sellers.
Scalability
Kaching needed a platform that could scale as the user base grew. This required us to build a robust backend capable of handling high volumes of traffic and transactions without compromising on performance.
Search Engine and Product Recommendation
The app required a powerful search engine to help users quickly find products, along with personalized product recommendations based on user behavior.
Mobile App for Buyers and Sellers
The mobile app needed to be designed for both buyers and sellers, allowing buyers to browse products, make purchases, and track orders, while sellers could list products, manage sales, and interact with customers. The interface had to be intuitive, fast, and capable of handling large inventories.
The Challenge
The eCommerce market in Serbia is experiencing rapid growth, driven by the increasing adoption of online shopping. However, this market also presents several unique challenges that Kaching aimed to tackle:
Our role was to design and develop a mobile app and admin dashboard that could meet these demands while providing an exceptional user experience for both buyers and sellers.
User-Friendly Mobile App for a Non-Tech-Savvy Audience:
Many eCommerce users in Serbia are not tech-savvy and often find online platforms complex to navigate. Kaching needed a mobile app that was intuitive and easy to use for a broad range of users, regardless of their familiarity with online shopping or technology.
Efficient Management Tools for Sellers:
Sellers needed a platform where they could easily manage their inventory, track their orders, and engage with customers without dealing with complex backend systems. Kaching aimed to offer simple but effective tools for sellers to optimize their operations.
Scalable Infrastructure:
With the rapid growth of online shopping, Kaching needed a scalable infrastructure that could handle high traffic and expand as the user base grows. Ensuring the platform could manage the influx of users and transactions without compromising on performance was critical.
Fragmented Market with Limited Offerings:
Despite the growing demand for online shopping platforms, Serbia’s eCommerce space remains fragmented, with limited comprehensive solutions that cater to both buyers and sellers in a streamlined way. Kaching sought to create an all-encompassing marketplace that brings convenience to both sides of the transaction.
How We Tackled It
Admin Dashboard with React & Node
The admin dashboard, built using React and Node, offers sellers a range of tools to manage their operations effectively. From inventory management to tracking sales, the dashboard provides a real-time overview of all activities on the platform. Sellers can also generate sales reports, analyze trends, and make data-driven decisions to optimize their listings.
The admin dashboard, built using React and Node, offers sellers a range of tools to manage their operations effectively. From inventory management to tracking sales, the dashboard provides a real-time overview of all activities on the platform. Sellers can also generate sales reports, analyze trends, and make data-driven decisions to optimize their listings.
Mobile App Powered by Flutter
We used Flutter to develop the Kaching mobile app, ensuring compatibility across both Android and iOS platforms. Flutter's cross-platform capabilities allowed us to create a smooth, consistent experience for all users while keeping development time efficient. The app's interface was designed to be intuitive and straightforward, focusing on ease of navigation. Buyers can easily browse product categories, add items to their cart, and proceed to checkout with just a few taps.
For sellers, we built an equally simple yet functional interface where they can upload product listings, manage their inventory, and track orders. Sellers can also engage with buyers directly through the app's chat feature, making it easy to answer questions or address concerns quickly.
Search and Recommendation Engine
We implemented a robust search engine to help users find products quickly and efficiently. The app also offers personalized product recommendations, driven by user behavior, ensuring that buyers can discover products they’re likely to be interested in.
Payment Setup
We integrated secure payment gateways into the platform, allowing users to pay for their purchases using various methods, including credit/debit cards and bank transfers. The integration ensures that all transactions are secure and seamless, providing both buyers and sellers with a hassle-free payment experience.
Secure and Scalable Backend
To handle the growing demands of the platform, we developed a scalable backend using Node and MongoDB, hosted on AWS. This infrastructure ensures that Kaching can handle high volumes of transactions and user activity without compromising on performance or security. AWS’s cloud services provide the platform with the flexibility to scale based on demand, while also offering robust security features to protect user data and transactions.
Order Tracking and Updates
For a seamless shopping experience, the platform offers real-time order tracking and notifications. Buyers can track their orders at every stage of the delivery process, while sellers receive notifications on their sales and inventory changes. This feature adds a layer of transparency and trust, enhancing the overall user experience.
Technology Stack
Firebase Services
Flutter
React Js
Node Js
My SQL
The Result?
Kaching has successfully launched a scalable and user-friendly eCommerce marketplace that bridges the gap between buyers and sellers in Serbia. By addressing the specific challenges of the market, Kaching provides a seamless platform that is easy to use, secure, and reliable. With its intuitive mobile app and powerful admin dashboard, Kaching offers a comprehensive solution for both personal shoppers & businesses looking to manage their online sales efficiently.
The platform has positioned itself as a key player in Serbia’s growing eCommerce space, delivering a smooth and enjoyable shopping experience while empowering sellers to grow their businesses.